Last Name:  *

Date of Appointment:

1. Were you greeted in a friendly, courteous & timely manner?  Yes   No 

2. Did the receptionist take a telephone call (other than to greet the caller and put them on hold) when you were checking in/out?  Yes   No 

3. Were you offered a beverage before your appointment?  Yes   No 

4. Was your appointment on time?  Yes   No 

5. If not were you advised on how long your service professional would be?  Yes   No 

6. Was your service professional friendly & helpful?  Yes   No 

7. Did your service professional explain every step of the service?  Yes   No 

8. Did your service professional explain what products that were being used & why they were being used?  Yes   No 

9. Did your service professional completely address any concerns or questions you had?  Yes   No 

10. Did your service professional explain and show you how to maintain your hair or skin?  Yes   No 

11. Did you enjoy your service?  Yes   No 

Please tell us where we can improve:

12. What other comments of suggestions might you have?